Von Kekel Salon and Spa Policies - Von Kekel Salon Spa - AVEDA Lifestyle Salon Spa Raleigh

Von Kekel Salon and Spa Policies

Child Safety Policy

We welcome children in our salon and spa while receiving services.  However, for safety reasons and insurance purposes, no child under the age of 10 may accompany you while you're having a service.  Unfortunately, we do not have the facilities or staff to care for children.  We hope you understand as we cannot assure their safety in a professional environment.  Also, we do not want to compromise the relaxation of our salon and spa guests.  Your understanding is greatly appreciated. 

Refund and Exchange Policy

We are unable to offer refunds for services or products.  However, we are happy to perform redo services for guests who are not 100% satisfied with their service.  Requests for redos must be made within 7 calendar days.  Products may be exchanged or returned for full store credit. 

Cancellation and Reschedule Policy

We ask for 24 hour notice for Salon cancellations.  All spa appointments, packages, and group events require 48 hours notice. If you fail to cancel within the required time frame, or do not show for your service or appointment, you will be charged 100% of the services fees.  Failure to cancel or failure to appear for any scheduled spa or salon service within the required time frame will result in any gift certificate, special offer, gift card or deal sold through a third party to be considered redeemed.  Gift cards and certificates that have exceeded their one year expiration date are subject to any service price increases.  Promotional Gift Certificates are non-refundable.  One promotional gift card can be used per visit, and it cannot to be used with other offers or promotions.  Cancellations must be made via phone.

Gratuity Policy

Von Kekel Salon Spa accepts gratuities in the form of cash or separate check made payable to your service provider.  

We are unable to add gratuities to your credit or debit card under any circumstances.  

For the convenience of our guests we offer an in salon ATM for cash tips. ‚Äč