Policies

Child Safety Policy

We welcome children in our salon and spa while receiving services. However, for safety reasons and insurance purposes, no child under the age of 10 may accompany you while you’re having a service. Unfortunately, we do not have the facilities or staff to care for children. We hope you understand as we cannot assure their safety in a professional environment. Also, we do not want to compromise the relaxation of our salon and spa guests. Your understanding is greatly appreciated.

Refund and Exchange Policy

We are unable to offer refunds for services or products. However, we are happy to perform redo services for guests who are not 100% satisfied with their service. Requests for redos must be made within seven calendar days. Products may be exchanged or returned for full store credit.

Cancellation and Reschedule Policy

If you miss your appointment without giving a 48 hour notice, then you will be billed 1/2 the cost of the missed service . Failure to show for an appointment will result in a full charge. For your convenience, we provide a confirmation call 48 hours prior to your appointment, as well as a text message and email .

When booking a new reservation for any service that will exceed an hour in length or a spa service (massages/facial) Von Kekel may require a valid credit card to hold this reservation. ( we reserve the right to confirm the valid card and take a $25 deposit) this will be applied to your service .

If in the event you are unable to make your appointment and give us a 48 notice any deposit will be credited.

Failure to cancel or failure to appear for any scheduled spa or salon service within the required timeframe will result in any gift certificate, special offer, gift card or deal sold through a third party to be considered redeemed.

Gift cards and certificates that have exceeded their one-year expiration date are subject to any service price increases. Promotional gift certificates are non-refundable. One promotional gift card can be used per visit, and it cannot be used with other offers or promotions. Cancellations must be made via phone.

Gratuity Policy

Von Kekel Salon Spa accepts gratuities in the form of cash or separate check made payable to your service provider. We are unable to add gratuities to your credit or debit card under any circumstances. For the convenience of our guests we offer an in-salon ATM for cash tips.

COVID-19 SAFETY

Safety Procedures:

1.) We will utilize every other station to practice social/physical distancing. We
will also practice social/physical distancing at our shampoo bowls, and seating
areas (only color guests will utilize seating while processing their color).

2.) Guests will be asked safety questions when booking:
1. Have you been ill?
2. Have you been around anyone ill?
3. Do you or have you had a fever?
4. Have you traveled recently?

Guests will be asked to wait outside or in their cars until their service provider is ready. Only guests will be allowed in the salon, unfortunately no one can accompany guests to their appointments unless it is a necessary caregiver. Guests will be asked to wash their hands upon entry.

3.) We will check guest and staff temperatures with a touchless thermometer at
the door prior to entrance.

4.) Face masks will be worn by guests while in the salon/spa (we kindly ask you
come with a mask, if you do not have a mask available Von Kekel will provide a
mask for you.) All staff will be wearing masks. Additionally, service providers will
wear face shields and masks while working with guests.

5.) We will not be performing blow-drys on guests for safety reasons as to not
circulate air in the space.

6.) We will be asking all guests to hold appointments with credit cards. Cancellations without notice or no-shows will be charged the full price of their service.

7.) Due to increased root regrowth, more color may be needed to complete your
color service, which would require an extra color bowl charge. We will also be
asking if guests have used box color, which often necessitates corrective color.

8.) Haircut guests: We will ask all guests to arrive with clean, dry, blown-out hair
for haircuts.

9.) Color and highlight guests: Color will be done after cuts if doing both services. Color and cut, or highlight and cut guests will be shampooed after color processing time, then towel dried—again we will not be performing blow-drys.

10.) We will perform cuts first and then color if you are scheduled for both services with your stylist.

11.) We will utilize plexiglass shields at the front desk area.

12.) Cleaning and sanitizing will be performed between guests (stations, chairs,
shampoo chairs etc.). All staff will be cleaning and sanitizing throughout the day.

13.) We will limit breakroom use by staff to practice social/physical distancing.
Limitations on breakroom use: No hanging out or eating in groups in the breakroom;, staff will eat in their car or outside etc.

14.) We will operate with one guest per service provider at a time.

15.) Our goal for the safety of all guests is to limit time guests are in the salon as
well as the number of guests in the salon/spa in addition to practicing social/
physical distancing.

16.) All staff and guests will refrain from any additional physical touching (i.e.
hugging, shaking hands, etc.).

17.) No beverage service and no magazines.

18.) Guests will be encouraged to directly give service providers gratuities. Front
desk staff will not be handling gratuities.