Policies

Child Safety Policy

We welcome children in our salon and spa while receiving services. However, for safety reasons and insurance purposes, no child under the age of 10 may accompany you while you’re having a service. Unfortunately, we do not have the facilities or staff to care for children. We hope you understand as we cannot assure their safety in a professional environment. Also, we do not want to compromise the relaxation of our salon and spa guests. Your understanding is greatly appreciated.

Refund and Exchange Policy

We are unable to offer refunds for services or products. However, we are happy to perform redo services for guests who are not 100% satisfied with their service. Requests for redos must be made within seven calendar days. Products may be exchanged or returned for full store credit.

Cancellation and Reschedule Policy

If you miss your appointment without giving a 48 hour notice, then you will be billed 1/2 the cost of the missed service . Failure to show for an appointment will result in a full charge. For your convenience, we provide a confirmation call 48 hours prior to your appointment, as well as a text message and email .

When booking a new reservation for any service that will exceed an hour in length or a spa service (massages/facial) Von Kekel may require a valid credit card to hold this reservation. ( we reserve the right to confirm the valid card and take a $25 deposit) this will be applied to your service .

If in the event you are unable to make your appointment and give us a 48 notice any deposit will be credited.

Failure to cancel or failure to appear for any scheduled spa or salon service within the required timeframe will result in any gift certificate, special offer, gift card or deal sold through a third party to be considered redeemed.

Gift cards and certificates that have exceeded their one-year expiration date are subject to any service price increases. Promotional gift certificates are non-refundable. One promotional gift card can be used per visit, and it cannot be used with other offers or promotions. Cancellations must be made via phone.

Gratuity Policy

Von Kekel Salon Spa accepts gratuities in the form of cash or separate check made payable to your service provider. We are unable to add gratuities to your credit or debit card under any circumstances. For the convenience of our guests we offer an in-salon ATM for cash tips.